I cannot sign in to my account
Confirm that you are using the same sign-in method and email address used to create your account. If the problem continues, email support and include the error message you see.
MediaCircle Support
Get help with the MediaCircle app, report a problem, share feedback, or request a feature.
Last updated: July 27, 2026
Contact support
Email our support team for help with MediaCircle on iOS or Android.
support@mediacircle.appWhen reporting a problem, include your device model, operating-system version, MediaCircle app version, and a description of what happened.
Common questions
Streaming availability or media information looks incorrect
Availability and media details can change. Send us the title, your country, the provider involved, and a screenshot if possible so we can investigate.
MediaCircle cannot find a local streaming device
Confirm that your phone and streaming device are on the same Wi-Fi network and that MediaCircle has Local Network permission. Include both device models when contacting support.
How do I report feedback or request a feature?
Email support@mediacircle.app. Describe the workflow you want to improve and the result you expected.
Delete your MediaCircle account
You can permanently delete your account and associated data from the MediaCircle app:
- Open the MediaCircle app.
- From the Home page, tap your MediaCircle icon in the upper-left corner.
- Tap Settings.
- Scroll to the bottom of the Settings page.
- Tap Delete Account, then review and confirm the deletion.
View the dedicated account deletion page.
If you cannot access the app, email support@mediacircle.app from the email address associated with your account and use the subject “Account Deletion Request.”
We initiate deletion of account-linked data, including linked analytics data, when your account is deleted. External deletion processors may take up to 30 days to complete. Account-linked data includes your profile, private settings, connections, personal Lists, account-owned uploads, and recommendation records.
Messages and contributions in shared Circles or conversations may remain so other members retain conversation and activity history; your profile is removed and the author may appear as a deleted user. Non-user-keyed aggregate ratings and statistics may also remain. Deletion-request audit records may be retained for up to 13 months for security, legal compliance, and accountability, then are removed automatically.